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claims are given significant consideration, and all services provided at quality service; that being said all services at owners discretion are all sales final, no exchanges of services, or refunds. Since beginning in 2002, we have had ZERO client claims due to an unhappy experience. AMA Professional Detailing offers a 100% client satisfaction guarantee based on a reasonable consideration of all facts to ensure 100% client satisfaction within a reasonable amount of time, nothing over 30 days of service.